These Terms and Conditions govern the use of the SagaVu service. By registering, you accept these terms. The handling of personal data is covered separately in the Privacy Policy.
1. The provider
Name
SoundCam Productions Kft.
Registered seat
2364 Ócsa, Üllői utca 48.
Company reg. number
13-09-211186
Registry: Budapest Környéki Törvényszék Cégbírósága
Tax number
13580100-2-13
Contact
legal@sagavu.com
Hosting provider
Amazon Web Services EMEA SARL (38 Avenue John F. Kennedy, L-1855 Luxembourg) — data centre in the EU, Frankfurt.
2. Points of contact (DSA Articles 11 and 12)
For authorities (authorities of EU Member States, the European Commission and the European Board for Digital Services): legal@sagavu.com.
For users: support@sagavu.com, or the "Write to us" button on the site. A member of our staff reads and answers your message, not only an automated tool.
Languages: Hungarian and English.
You can report illegal content with the Report button next to the story, picture, film or comment, or at legal@sagavu.com, even without signing in.
3. The service
SagaVu is an AI-powered service that generates personalised bedtime stories based on the child's name and details provided by the parent (favourites, experiences from the day): a written story, a read-aloud version, and — depending on the subscription plan — a video story. The service is credit-based. The contract is formed upon registration, electronically, in Hungarian; it does not constitute a written contract and is not filed.
Stories are made with models from external AI providers and with models we operate ourselves; the Privacy Notice lists which provider receives which data. Available features and their credit prices may change — we give advance notice of material changes.
4. Registration and account
Registration is required, and you must be at least 16 years old.
You are responsible for the accuracy of the details you provide.
You must keep your credentials confidential; you are responsible for activity on your account.
We recommend enabling two-factor authentication (TOTP).
You can delete your account at any time from the Settings page.
5. Credits, payment, invoicing
Registration is free of charge. Stories can be ordered one at a time at a per-item price, or with a subscription. Per-item prices are shown gross on the Plans page and are displayed for every story before ordering.
The first Premium story film of about 3 minutes can be ordered once per account at a reduced price; the price is shown before ordering.
A story you have bought is used when you order it. Until production of the story starts, the 14-day right of withdrawal remains; it ends when production starts, at the express request made at purchase.
Accounts registered before per-item pricing was introduced keep their starting credit balance and gift stories unchanged.
The story film made as a gift from the starting credits can be watched in the service without limit, but cannot be downloaded; story films made from purchased or subscription credits can be downloaded.
For accounts registered before per-story pricing was introduced and without a live subscription, the new credit prices apply from November 10, 2026; we notify you of the change by email at least 15 days in advance. Live subscriptions continue on their previous terms and credit prices until cancelled.
Credits you have already bought are counted at the previous credit prices until they run out — even if you buy a new credit pack or the monthly plan in the meantime. An order counted at the previous prices is paid from your earlier credits first. Stories you have already bought remain valid.
One monthly plan is available: 400 credits a month; unused credits carry over for one month, and the plan can be cancelled at any time. Credit top-ups can be bought without a subscription. The credit price of each story or fix is shown on the Plans page and before every order; we charge nothing extra if a film turns out longer after the order.
The service shows the expected credit cost before each operation.
Payments are processed by Stripe; we never handle card details.
Invoices are issued electronically through Számlázz.hu. You accept electronic invoicing.
A subscription can be cancelled at any time before the next billing period; fees for a period already started are not refunded.
If a generation fails, the deducted credit is automatically returned to your balance.
Purchased credits are not exchangeable for money and are not transferable.
6. Right of withdrawal (consumers)
If you contract with us as a consumer, you may withdraw without giving reasons within 14 days of the contract being concluded, under Government Decree 45/2014 (II. 26.). It is enough to send notice to legal@sagavu.com before the deadline expires.
Important: when the right of withdrawal ends
For digital content the right of withdrawal lapses if performance began with your express prior consent and you acknowledged that this costs you the right (s.29(1)(m)). You must confirm this separately before purchase. The price of unused credits is refunded on withdrawal within 14 days, using the same payment method, within 14 days at the latest.
7. Warranty and defective performance
Supply of digital content is governed by Government Decree 373/2021 (VI. 30.). In case of defective performance you may, as a consumer, claim repair or replacement (in practice: regeneration or a credit refund) and, failing that, a price reduction or termination of the contract.
It is not defective performance if the quality or style of the generated content does not match your expectations, provided the service otherwise worked as intended. Generative model output varies by nature.
For story films ordered and paid for from October 27, 2026, SoundCam Productions Kft. (2364 Ócsa, Üllői utca 48.) gives a voluntary guarantee under Section 6:171 of the Hungarian Civil Code (Repair guarantee) on the following terms. The Repair guarantee neither affects nor limits your statutory rights: your rights for lack of conformity (Hungarian Government Decree 373/2021, Section 6:159 of the Hungarian Civil Code) apply regardless of the period, list of faults and limit set out here, and you can report a fault to support after the 14 days as well.
What it covers: story films ordered for money (single price, purchased or subscription credits). It does not cover films made from gifted or free credits, or films edited in the studio; your statutory rights apply to those.
How long: repairs can be requested for 14 days from delivery of the film (completion of the first version).
Which faults: a shot of the film does not show what the screenplay says; a distorted face, hand or body; a wrong or missing character; lettering, letters or text in the picture; silent, cut-off or wrong sound; a movement in the screenplay does not happen. Matters of taste (a different style, story or text) are not guarantee faults; the paid shot fix and the text rewrite are there for those.
How much: at most a quarter of the film’s shots (rounded down, but at least one shot), with at most two repair rounds per shot.
How: in the player, on the shot’s card, choose the fault when you confirm the fix. The repair and putting the repaired film together are free of charge and use no credits; picture, motion and sound are remade and checked by the same production process as the film. If the limit is used up or the period has expired, the interface says so and does not start the repair as a free one.
If the repair fails: if a shot is still faulty after the second guarantee repair, you can request a refund of the film’s full price in the player within 21 days of delivery. The legal basis of the refund is defective performance and the Repair guarantee, not withdrawal: it applies even if you waived your right of withdrawal at purchase. We refund the full price to the payment method you used within 14 days of receiving the request at the latest (Decree 373/2021, Section 24); after that you may no longer use the film, and we may make it inaccessible in your account (Decree 373/2021, Section 25(5)).
Territory and language: every country where the story film can be bought; the language of the guarantee is the language of the purchase.
The information on the Repair guarantee forms part of the contract (Hungarian Government Decree 45/2014, Section 11(6)). Under the guarantee we are not liable for the listed faults if we prove that their cause arose after performance (Section 6:171(1) of the Hungarian Civil Code).
9. Generated content
Use: you may freely use the content you generate, including commercially, provided you comply with these terms and with the terms of the AI providers used.
Limit: copyright protection for AI-generated content differs between jurisdictions; we cannot guarantee exclusive rights in the output, and another user may receive similar output.
Responsibility: you are responsible for how you use the output. Before publishing, check that it does not infringe others' rights (personality rights, image rights, trade marks, copyright).
10. Labelling AI-generated content (AI Act)
Article 50 of the EU Artificial Intelligence Act (Regulation (EU) 2024/1689) applies from 2 August 2026. It may impose duties on you as well:
If you publish image, audio or video content depicting real persons, objects, places or events that could appear authentic (a deepfake), you must disclose that the content is artificially generated or manipulated. For artistic, satirical or fictional works it is enough to make the disclosure in a way that does not spoil the work.
If you publish AI-generated text to inform the public on matters of public interest, that must also be disclosed, unless the content underwent human editorial review and someone holds editorial responsibility for it.
The service marks generated output in a machine-readable way (IPTC "trainedAlgorithmicMedia" digital source type in the file metadata). That marking can be removed by editing the file and does not by itself discharge your own disclosure duty when publishing.
11. Prohibited use
You must not use the service to:
produce unlawful content, hate speech or incitement to violence;
produce sexual content, and in particular any material depicting minors;
depict real people deceptively without their consent, or impersonate another person;
clone a voice from a sample you have no right to use;
spread misleading information presented as real events;
use others' intellectual property without authorisation;
circumvent the service technically, load it abusively through automation, or bypass the credit system.
We may suspend or terminate your account if these terms are breached. Suspension is immediate for serious or repeated infringement; otherwise we ask you to stop first. You can contest the decision at legal@sagavu.com.
12. Availability and liability
Except for liability that cannot lawfully be excluded, we exclude all other liability relating to the service, AI-generated content and customer support guidance to the fullest extent permitted by law. SagaVu AI-generated content and fox replies may be inaccurate or incomplete; we give no additional guarantee of accuracy or suitability for a particular purpose. They do not replace legal, medical or other professional advice. Review content before using it or showing it to a child. This does not exclude or limit liability for intentional breach or breach causing death, personal injury or harm to health, mandatory remedies for defective performance, data protection obligations or statutory consumer rights. An AI error alone is not a ground for rejecting a complaint or refund claim.
The service is provided "as is". We aim for continuous availability but do not guarantee uninterrupted operation: the service also depends on cloud and compute infrastructure. We give advance notice of planned maintenance.
13. Changes to these terms
We may amend these terms. We give at least 15 days' notice before an amendment takes effect. If you do not accept it, you may terminate by deleting your account before it takes effect.
14. Complaints and disputes
Send complaints to legal@sagavu.com; we respond substantively within 30 days. If we reject your complaint, as a consumer you may turn to:
Consumer ADR body (free, out-of-court dispute resolution)
Pest Vármegyei Békéltető Testület — 1055 Budapest, Balassi Bálint utca 25. IV/2. · +36 1 792 7881 · pmbekelteto@pmkik.hu · https://panaszrendezes.hu
You may also apply to the body competent for your own place of residence. The provider has a duty to cooperate in the ADR procedure.