Privacy Notice

Effective from: 2026-08-31

Signed-in chat messages, account ID, page path, timestamps, case states and agent replies are stored in an AWS database to provide support and track the case. Anthropic processes the message history to produce AI replies. Authorized agents can review conversations and related subscription, invoice and token records; the AI cannot access those account records. Chat is not used for advertising. Do not enter passwords, card details or children’s personal data. Using static guides alone does not create a saved conversation. Starting a new conversation does not erase earlier server records; request data export or erasure through account privacy options. Ordinary support history remains until account deletion. Consumer complaints and substantive responses are retained for at least 3 years under section 17/A(7) of the Hungarian Consumer Protection Act, including after account deletion (GDPR Articles 6(1)(c) and 17(3)(b)). A later substantive agent response or delivery record extends this minimum; open complaints remain retained until handled. Scheduled cleanup removes expired, completed complaint records.

We do not seek to process special categories of data (GDPR Art. 9). Please do not upload material containing health, religious, political or other special category data.

What if you do not provide the data? An email address and password are required to create an account. Billing details are required for paid plans. Uploading content is voluntary.

We use processors to operate the service. Data is sent only to the category of recipient needed to provide the feature you select. We do not sell your data or use it for advertising.

We may also disclose data to authorities where required by law.

Your data is primarily stored inside the European Union (Amazon Web Services, eu-central-1, Frankfurt). Content generation, however, also transfers data to the providers marked "third country" above.

• United States: the providers concerned are covered by the EU–US Data Privacy Framework (GDPR Art. 45), or the transfer relies on the European Commission's Standard Contractual Clauses (GDPR Art. 46(2)(c)).

Deleting your account also deletes your projects, generated content and stored files. Issued invoices must be retained regardless — Hungarian accounting law requires it, and GDPR Art. 17(3)(b) expressly permits it.

We currently use strictly necessary cookies and local storage only — no analytics, advertising or tracking services, and no third-party trackers. You can revisit your choice any time via "Cookie settings" at the bottom of the page.

We do not make decisions producing legal effects concerning you based solely on automated processing, and we do not carry out profiling (GDPR Art. 22).

The service generates content using artificial intelligence, and outputs carry a machine-readable marking (IPTC "trainedAlgorithmicMedia"). Generated material is artificially created, not a real recording — even where it looks convincing. If you publish content depicting real people, a separate disclosure duty may apply to you under AI Act Art. 50; see the Terms of Service.

For anything beyond the self-service tools, write to privacy@sagavu.com. We respond within one month at the latest, extendable by two months where justified. There is no charge.

The service is intended for people aged 16 and over. We do not knowingly collect data from anyone under 16, and delete it if we become aware of it.

• Traffic is carried over encrypted connections (TLS).
• Access to stored files is segregated per user; download links are time-limited.
• Passwords are handled by Amazon Cognito; we never see them.
• Two-factor authentication (TOTP) is available — we recommend enabling it.
• In the event of a personal data breach we follow GDPR Art. 33–34: the authority is notified within 72 hours, and you are informed where the breach poses a high risk to you.

We update this notice from time to time — for example when a new processor is engaged. The effective date is shown at the top. We notify you in advance, in-product or by email, of material changes.

You can raise a complaint with us first at privacy@sagavu.com. Independently of that, you may lodge a complaint with the supervisory authority:

You may also go to court, including before the court with jurisdiction over your place of residence.